REFUND POLICY

At Holiday Drop Off, we plan staffing and resources carefully to maintain safe and appropriate staff-to-child ratios. For this reason, we ask that all cancellations are made as early as possible.

 

Cancellation notice period

 

If you wish to cancel any booking, including individual days within a multi-day booking, you must provide notice in writing by email to info@holidaydropoff.com

14 days or more before the booked date(s)

 

Cancellations made with at least 14 days' notice before the affected booked date(s) will receive a full refund.

 

This applies to:

 

Full bookings or blocks of days.

Individual sessions or single days within a larger booking.

 

Between 48 hours and 14 days before the booked date(s)

Cancellations made with less than 14 days' notice, but more than 48 hours before the affected booked date(s), will receive a 50% refund.

 

 

Less than 48 hours before the booked date(s)

Cancellations made less than 48 hours before the affected booked session are non-refundable and non-transferable.

 

How to cancel

All cancellation requests must be submitted by email to info@holidaydropoff.com.

 

Voucher bookings

Bookings paid for using childcare vouchers or similar voucher schemes are non-refundable. Any eligible refund amount will instead be held on your account as credit for future bookings on the same cancellation periods set above.